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Why isn't the Dynamics 365 app showing in Outlook?
This is the most common support request related to Dynamics 365 and Outlook. Check in this order, and you’ll resolve most cases in minutes.
The user must have a Dynamics 365 license and a security role that grants access to the app. Without both, the app will not appear at all.
The mailbox must be approved by an administrator and have passed the server-side synchronization test. If it fails, neither tracking nor the app will work. This is the step that is most often skipped.
App for Outlook must be deployed to users, either automatically for everyone or manually for each user. A new employee will not receive it automatically unless automatic deployment is enabled.
If everything else is in order, ask the user to close Outlook completely and reopen it. The add-in loads at startup, and a client that has been left open for a week may not have it.
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