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Why is the segment empty in Customer Insights?
An empty or suspiciously small segment is almost always a data quality issue, not a system error.
If you segment by industry, but the industry field is only filled in for a quarter of your customers, the segment will only include that quarter. Count how many profiles have the field filled in before suspecting anything else.
Multiple conditions that must all be met at the same time can quickly become impossible to satisfy. Remove one condition at a time and see when the number changes — that will help you identify the one blocking everything.
After a change, the segment must be recalculated. If you see an old number, it is because the last run took place before the change.
If you have just connected a new data source, the data compilation must run before there are any profiles to segment.
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