When should the business side build the app itself?

One of the major benefits of Power Platform is that people can solve their own problems without waiting in line for IT. The question is where to draw the line.

Build it yourself when

The app is used by a small group, the person building it is also a user, and the consequence of something going wrong is that someone has to perform a task manually for a day. This makes it easy to experiment and learn quickly.

Let IT handle it when

The app handles personal data, is used by many people, affects finances or billing, or is something the organization cannot operate without. At that point, it is no longer about how easy the tool is to use, but about who responds when it stops working at two in the morning.

The middle ground that works

Let the business side build the prototype, and have IT take over anything that proves important. That way, you get both speed and a planned handover rather than an emergency one.