What is required to integrate Dynamics 365 with Business Central?

This is one of the most common integrations in Norwegian organizations, and the out-of-the-box connector covers a lot. The technology itself is rarely what causes problems.

Clarify ownership first

Customers, products, prices, and orders exist in both systems. For each object, decide which system is the source of truth and which way the data flows. Without that clarification, you will have two systems overwriting each other, and no one will know which figure is correct.

Agree on the key

The systems must recognize the same customer. The organization number is the unique identifier for Norwegian businesses. Without a shared identifier, the integration matches by name, resulting in duplicates.

Decide where the handoff occurs

Should the order be created in the CRM and transferred, or entered directly into the accounting system? Either approach works. What does not work is leaving it unclear, because then different people handle it differently.

Plan for a reconciliation routine

Even a good integration will fall out of sync over time. Plan for periodic checks to ensure that the number of customers and orders matches on both sides.