DynUG Spring Festival 2026
DynUG brought the Dynamics 365, Power Platform and Fabric communities together in Oslo.
DynUG brought the Dynamics 365, Power Platform and Fabric communities together in Oslo.
According to the organiser's programme, DynUG Spring Festival took place on 2–3 June 2026 at Scandic Solli in Oslo. The conference brought together users and specialists working with Microsoft's business applications and data platform.
The programme covered Dynamics 365, Power Platform and Microsoft Fabric / Power BI. Parallel tracks allowed participants to choose sessions across the different product areas.
Adrian Sjøholt from ProsessPilotene was listed in the Customer Engagement programme with a session on autonomous contact centres. The session addressed practical use of AI agents, maturity and potential pitfalls when considering greater autonomy in customer service.
This summary is based on the published programme. It describes the conference's themes and the listed contribution from ProsessPilotene; it does not provide an account of every presentation.
Source: DynUG's conference programme.
12:45–13:30
Autonomous contact centres: ready for full autonomy?
Selected session from Wednesday 3 June 2026. The complete agenda is available from DynUG.
Dynamics 365 Customer Engagement
Adrian Sjøholt
CRM-Konsulent
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According to the organiser's programme, DynUG Spring Festival took place on 2–3 June 2026 at Scandic Solli in Oslo. The conference brought together users and specialists working with Microsoft's business applications and data platform.
The programme covered Dynamics 365, Power Platform and Microsoft Fabric / Power BI. Parallel tracks allowed participants to choose sessions across the different product areas.
Adrian Sjøholt from ProsessPilotene was listed in the Customer Engagement programme with a session on autonomous contact centres. The session addressed practical use of AI agents, maturity and potential pitfalls when considering greater autonomy in customer service.
This summary is based on the published programme. It describes the conference's themes and the listed contribution from ProsessPilotene; it does not provide an account of every presentation.
Learning path: knowledge sharing and reliable handovers
CourseTurn experience into guidance colleagues can use, and transfer responsibility with clear decisions and open actions.
Control projects through forecasts, risks and changes
CourseIdentify deviations early and give customers decision material before time and budget are exhausted.
From sold engagement to an achievable project plan
CourseTranslate customer commitments into deliverables, ownership and acceptance in Project Operations.
Learning path: Customer service – practice and leadership
CourseBuild a service practice with clear case ownership, useful responses, realistic customer promises and learning from recurring problems.
June 19, 2025 • Webinar — Frode Stenstrøm and Adrian Sjøholt tested Google, OpenAI and Anthropic AI models on real project-planning tasks, from requirements to a presentation.
Moelven's experience with leadership development
October 13, 2024 • Webinar — Terje Melheim and Ida Langdalen Kristiansen from Moelven told Frode Stenstrøm about active leadership and internal communication at the group.
March 22, 2025 • Webinar — Yuliia Kamkova showed Frode Stenstrøm how Power BI can pull data from Dynamics 365 Project Operations and be embedded back into CRM.
June 5, 2024 • Webinar — Trond Gudbrandsen and Tor Kristoffersen joined Frode Stenstrøm to weigh the strengths and limits of NPS as a customer satisfaction measure.
Customer Service | Customer story
OBOS Member Services brought its work together in one shared system and involved employees from day one. The result: a better overview, faster customer service and smarter use of time and resources.
Marketing | Customer story
Customer Service | Customer story
Kristiania has digitised 16,000 student journeys – from recruitment and application to student life and alumni – in a customised CRM system that lets the school collaborate across former silos, driven by data.
GC Rieber Eiendom is streamlining its rental processes for 500 tenants with a new tenant portal, and is now taking the next step: integrating the access control system to cut processing times and manual work.
Automation | Article
The data agent gained a larger role in analytics
OpenAI’s Data agent could investigate company data and build shareable interactive dashboards. Access controls and source trails needed to follow analysis and action through the workflow.
Customer Service | Article
Service Agent gained tools for staffing decisions
WEM MCP tools enabled time-off requests, shift swaps and shift bids in Service Agent. Administrators could enable each tool for a role, team or pilot group.
Automation | Article
Copilot gained more context from Power BI
Power BI reports and semantic models became grounding in Copilot Chat and Cowork. Shared chats, synced notebooks and Planner status connected analysis with collaboration.
Automation | Article
Microsoft moved to a continuously updated roadmap
Microsoft replaced twice-yearly release waves with continuous roadmap publication. Customer processes needed to track status from development through rollout to launch.
Copilot Notebooks and Cowork gained more ways to share project context. Agent metrics and cost controls expanded in the admin centre.
Sales and Service Agent became generally available in Microsoft 365 Copilot. Dynamics described MCP actions across sales, service, field work and projects.
Solution
Project and Resource Management
Good project management improves the quality of your deliverables
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