OBOS

ProsessPilotene has been an important partner for OBOS in the implementation since 2023.

A transformation journey with people at its heart

Technology is important, but OBOS knew that change is first and foremost about people. Many employees in Member Services have worked there for a long time—some for more than 20 years—and involving employees from the very beginning was crucial to ensuring a successful transition.

“For us, it has been important to give employees ownership of the change. When they are involved in the details, they also become ambassadors for the new solution,” says Kaja Van der Schoor Brhane, Head of Member Services at OBOS.

With a new solution and a new way of working, OBOS is much better equipped for the future. A single shared system provides a better overview, faster customer service, and smarter use of time and resources. “It is still a journey, but we are well underway. With support from ProsessPilotene, we have taken a major step forward—both technologically and organizationally—and we are already seeing the value every day,” says Kaja.