Gartnerhallen is Norway's largest supplier of Norwegian fruit, vegetables, berries and potatoes, owned by the growers themselves. ProsessPilotene has built both Gartnerhallen's website and the organisation's Dynamics 365 platform.
One platform for sales, marketing and customer service
The Dynamics 365 platform brings sales, marketing and customer service together in one solution. Dynamics 365 Sales keeps track of customers and agreements, Customer Insights – Journeys is used for targeted communication, and Customer Service handles enquiries and cases. Power BI gives management and the specialist teams insight across the data.
A website connected to the CRM
The gartnerhallen.no website was developed by ProsessPilotene and is connected to the same platform. Enquiries and customer data from the website go straight into Dynamics 365, with no manual hand-offs between systems.
The delivery
ProsessPilotene contributed consulting and business analysis, development and configuration, and user training. The partnership is long-term, and the platform continues to evolve with Gartnerhallen's needs.
Customer profile
Information from the customer account
The delivery
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