Collaboration and Apps

At ProsessPilotene, we develop collaboration solutions that connect people, processes, and systems.

We build solutions where information is created once, used many times – and always in the right context.

What do we mean by collaboration?

Collaboration is not just about technology. It is about seamless processes, self-service, and positive user experiences for your customers and suppliers.

A good collaboration solution:

• gives customers an overview, control, and peace of mind
• enables your suppliers to collaborate with your employees
• gives employees fewer interruptions and a better basis for decision-making
• reduces manual processes and misunderstandings
• scales as volume, complexity, and expectations increase

That’s why we always start with the processes—not the interface.

Customer portals, My Page, E-commerce and Customer Club

The customer portal is often the most important interface between the organization and the outside world. It brings together communication, status updates, documentation, and actions.

We develop portals that:

• are tightly integrated with CRM, ERP, and specialized systems
• is tailored to the role, needs, and situation
• enables customers to do more on their own
• provides the organization with better data quality and traceability

The result is fewer inquiries, better customer experiences, and more time for what actually creates value.

Mobile applications – when the work happens in the field

For many people, collaboration doesn’t happen at a computer, but out in the real world.

We create mobile apps that:

• support field service, project work, and real-time follow-up
• works seamlessly with portals and internal systems
• are easy to use – even under time pressure
• can be used offline where necessary

The mobile device becomes a work tool, not just a way to view data.

AI agents as part of everyday life

AI is no longer an experiment – it is a collaboration tool.

We build AI agents that:

• answer questions based on the organization's own data
• helps customers and employees find the right information faster
• automates tasks that previously required manual effort
• improves over time based on actual use
• When used correctly, AI becomes a colleague—not a gimmick.

"Your customers want self-service solutions!" – Frode Stenstrøm

When does collaboration have the greatest impact?

These types of solutions are particularly relevant when:

• customer interactions are spread across multiple channels
• employees answer the same questions over and over again
• data exists, but not where decisions are made
• the organization is growing or changing rapidly

In that case, the systems themselves are rarely the problem – it’s how they work together.

References

We are proud of our work. Here you can explore some of the portals we have created: