News and Articles
Discover our news and articles about marketing, sales, customer service and field service
Automation | Article
OpenAI’s Data agent could investigate company data and build shareable interactive dashboards. Access controls and source trails needed to follow analysis and action through the workflow.
Customer Service | Article
WEM MCP tools enabled time-off requests, shift swaps and shift bids in Service Agent. Administrators could enable each tool for a role, team or pilot group.
Information security | Article
On 2 September 2026, the EU NIS Cooperation Group published responses following a survey on the roadmap for transitioning to post-quantum cryptography. The 97 submissions informed an FAQ covering risk, milestones, hybrid schemes, crypto-agility and the division between EU and national roles.
Automation | Article
Power BI reports and semantic models became grounding in Copilot Chat and Cowork. Shared chats, synced notebooks and Planner status connected analysis with collaboration.
Automation | Article
Microsoft replaced twice-yearly release waves with continuous roadmap publication. Customer processes needed to track status from development through rollout to launch.
Information security | Article
On 4 August 2026, the Norwegian government announced that its proposed AI Act would return to consultation after changes in the EU simplification package.
Project management | Article
Copilot Notebooks and Cowork gained more ways to share project context. Agent metrics and cost controls expanded in the admin centre.
Customer Service | Article
Sales and Service Agent became generally available in Microsoft 365 Copilot. Dynamics described MCP actions across sales, service, field work and projects.
Information security | Article
The EDPB published new guidelines on web scraping for generative AI and adopted final blockchain guidelines.
Automation | Article
Copilot administrators gained central controls for consumption-based cost. Purview controls extended to Cowork, and agent metrics could connect with organisational context.
Customer Service | Article
Service Agent became generally available across Dynamics 365 and Microsoft 365. Workforce Engagement Management connected demand, staffing and quality work.
Information security | Article
Norway’s National Security Authority (NSM) says organisations should address the quantum threat by 2030 with post-quantum cryptography that fits existing architectures. It advises against quantum key distribution (QKD), citing technical and fundamental limitations.
Project management | Article
Federated connectors could retrieve live SaaS data through MCP. Copilot Notebooks gathered project context while Word and Teams gained collaboration features.
Sales | Article
Gartner found nearly five hours saved per seller each week, but many organisations did not reinvest the time. Dynamics wave 1 described connections across customer insight, sales, service and field work.
Information security | Article
Norwegian authorities invited organisations to comment on draft EU guidelines for classifying high-risk systems.
Field Service | Article
Microsoft published April news for manufacturing, Power Platform, Planner and Power BI. Together, the releases show how automation and analytics can support field work when project accountability, data quality and human control are clear.
Information security | Article
The EDPB opened a consultation on guidelines for processing personal data in scientific research, including research using artificial intelligence.
Marketing | Article
HubSpot launched AEO, Smart Deal Progression and updated prospecting and customer-service agents on 14 April. The news connects customer insight with action, while the vendor’s outcome claims still require local verification.
Artificial intelligence | Article
Microsoft published the first 2026 release wave plans for Dynamics 365, Power Platform and Copilot Studio on 18 March. Capabilities were scheduled for delivery from April to September.
Information security | Article
Norway’s National Security Authority warned about a campaign in which attackers impersonated Signal Chat Support and sought users’ PIN codes.
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