What is Dynamics 365 Field Service?

Dynamics 365 Field Service supports the planning and follow-up of work at customer locations. Work orders connect assignments, sites, equipment and resource requirements.

Dispatchers can consider availability and skills when assigning work. Technicians can record completed work and supporting documentation in the mobile workspace, depending on the organisation's configuration.

The solution is relevant when service, maintenance, inspections or installations require coordination of people and equipment. Before implementation, describe the workflow, responsibilities and documentation requirements.

The original demonstration transcript is available in the Norwegian version of this FAQ.