Customer service and telephony in Dynamics 365
A recorded webinar from March 2020 examines telephony in the context of Dynamics 365 Customer Service.
A recorded webinar from March 2020 examines telephony in the context of Dynamics 365 Customer Service.
The recording comes from ProsessPilotene's webinar on customer service and telephony on 25 March 2020. Dynamics 365 Customer Service provides the product context.
The presentation examines how telephone contact relates to customer service work. It retains the examples used to explain the relationship between communication and case handling.
The recording documents the product at that time. Features, integration options and commercial terms should be checked against current information before use in a new project.
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