Introduction to Copilot in Dynamics 365 Customer Service

Dynamics 365 is becoming smarter, faster, and more autonomous

Artificial intelligence

With the updates to Microsoft Dynamics 365, we get systems that learn, understand, and perform tasks for us—allowing the team to focus on creating value. Here is a summary of the key updates.

Exciting updates to Customer Service

Customer Service

A lot has happened in Dynamics 365 Customer Service over the past year—primarily in AI and automation: smarter tools, real-time translation, and secure data handling. This results in better customer experiences and more efficient service teams.

How to set up and use an IVR bot in Contact Center?

Customer Service

We’re testing new functionality in Dynamics 365 Contact Center. Watch the live demo!

Contact Center gives your customers an optimal customer service experience

Customer Service

Today, customers expect fast, personalized responses from customer service—regardless of which channel they use to contact you. Microsoft Dynamics 365 Contact Center helps your business manage customer communications more intelligently, with integration across systems—and Copilot!

DynUG2026 Spring Conference

Project management

ProsessPilotene will be attending this year's major end-user conference. See you there?

Agentic AI in 2026: What Does the Expert Say?

Artificial intelligence

What happens when AI evolves from a tool into digital employees? Adrian, a certified AI expert, answers five questions about AI agents, trends, developments, and what businesses should do now.