Overview
Microsoft Copilot Studio, formerly known as Power Virtual Agents, is delivered as a SaaS service, which means you can be up and running in just a few minutes. While setting up your own agent, you can test changes in real time directly from the editor—a user-friendly feature that helps you deliver a better service in no time. Interactions between the agent and customers are analyzed and visualized in a dedicated view, which also highlights areas where the agent can be improved. This allows the agent to be adjusted as needed to create a better customer experience.
Available 24/7
With a virtual agent, you can free up time to handle more complex customer inquiries. This ensures that all your customers receive a response, regardless of workload or business hours.
