How do you publish the agent on the website?

Required tools

• A tested agent — The handover and knowledge source must be in place first.
• Website access — Someone needs to be able to place the agent where it belongs.

Before launch

1. 1.Clarify privacy requirements

   Where are the conversations stored, for how long, and who has access? This must be clarified with the person responsible for data protection before the agent interacts with a real customer, not afterward.

2. 2.Describe what the agent is

   A short text explaining that this is an automated assistant and how to reach a human. Transparency here reduces most negative reactions.

Launch in a controlled manner

1. 3.Start on one page

   Deploy the agent on a single page with known traffic rather than across the entire website. This keeps the volume manageable while you learn what people actually ask about.

2. 4.Monitor the conversations closely during the first week

   Review actual conversations daily at first. This quickly reveals whether the agent is misunderstanding a common question, and those corrections are inexpensive at this stage.

3. 5.Expand when the numbers support it

   Once the resolution rate is stable and handoffs are working, the agent can be added to more pages. Expand based on metrics, not the calendar.