A retail example illustrates how customer profiles, data sources and business measures can be brought together.
The demonstration uses a retail example to explain work with Dynamics 365 Customer Insights. It shows how information from several sources can contribute to unified customer profiles.
The recording connects customer data with business measures and insight that can be used in Dynamics 365. The examples make the relationship between source data, definitions and the resulting analysis visible.
The demonstration reflects the product version available at the time. Its value as a reference is the explanation of the data and measurement choices, alongside the recorded interface.
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Automation | Article
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Automation | Article
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Automation | Article
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Project management | Article
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Information security | Article
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Analytics and insight | Webinar
Yuliia Kamkova showed Frode Stenstrøm how Power BI can pull data from Dynamics 365 Project Operations and be embedded back into CRM.
Marketing | Webinar
Andreas Thue from Iteo gave Frode Stenstrøm eight research-based tips on how B2B companies build a brand.
Marketing | Webinar
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Customer Service | Webinar
Trond Gudbrandsen and Tor Kristoffersen joined Frode Stenstrøm to weigh the strengths and limits of NPS as a customer satisfaction measure.
Marketing | Customer story
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Marketing | Customer story
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