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Customer Service | Questions and answers
What is unified routing?
The engine that automatically distributes inquiries across channels. It eliminates the need for someone to assign them manually.
Artificial intelligence | Questions and answers
When should we use an AI agent for first-line support?
An agent can handle high volumes, but it can also undermine trust. Here’s what needs to be in place before you let it loose on customers.
Customer Service | Questions and answers
What is a queue, and how should we organize queues?
A shared list of issues waiting for someone. A small number of queues with clear ownership works better than many granular ones.
Sales | Questions and answers
What is the difference between Dynamics 365 and Microsoft 365?
Microsoft 365 consists of the tools everyone uses every day. Dynamics 365 consists of the business systems. They share the same login and are closely integrated, but address different needs.
Sales | Questions and answers
What is the difference between Dynamics 365 and Power Platform?
Dynamics 365 consists of ready-made applications. Power Platform provides the tools to build your own. Both are built on the same foundation.
Sales | Questions and answers
What types of businesses is Dynamics 365 suitable for?
Those who already use Microsoft, have more than one process to support, and have someone to manage the solution.
