Resource allocation and service jobs with Field Service
Microsoft architects demonstrated Connected Field Service with IoT alerts and HoloLens-based remote assistance in Dynamics 365.
Microsoft architects demonstrated Connected Field Service with IoT alerts and HoloLens-based remote assistance in Dynamics 365.
This 2019 recording is part 3 of 3 from an event held by ProsessPilotene and Microsoft Norway on Dynamics 365 Field Service. An architect from Microsoft's Technology Center, together with colleagues, demonstrated how Connected Field Service links IoT sensors on machinery to Dynamics: abnormal readings, such as vibration outside normal range, automatically trigger an alert that can become a case and a work order.
The solution shows all IoT alerts in a dashboard, and work orders can be assigned to technicians based on defined skills, experience and geographic proximity. Two-way communication with the equipment was also shown, including the ability to send an emergency-stop command directly from Dynamics.
The second part of the demo showed HoloLens-based remote assistance: a field technician received hands-free, visual guidance from an expert over Teams to stop and repair a machine with abnormal vibration, and screenshots from the session were saved with the work order as documentation.
The demonstration closed with examples of use beyond the Field Service scenario itself, such as predictive maintenance based on sound patterns from failing motors, planning in the power grid industry, and a Norwegian hospital project that used HoloLens to plan paediatric heart surgery.
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