Connecting business data with Microsoft Copilot
Frode Stenstrøm and Oscar Høvik gave an overview of how businesses can connect their own data to Microsoft Copilot.
In briefShow moreShow lessFrode Stenstrøm and Oscar Høvik presented three levels of Microsoft Copilot: standard Copilots, extended Copilots using plugins or connectors, and custom-built Copilots.
- Frode Stenstrøm and Oscar Høvik presented three levels of Microsoft Copilot: standard Copilots, extended Copilots using plugins or connectors, and custom-built Copilots.
- They explained temperature, tokens and grounding, and how these settings affect how predictable a Copilot's answers are and how firmly they are tied to sources.
- Their advice was to use standard Copilots as long as they cover the need, extend with connectors or plugins when required, and only build custom Copilots when necessary.
- They compared Graph connectors and Copilot plugins: real-time lookups versus copied data, security, write-back capability, and whether queries leave the company's domain.
- The recording is from January 2024 and reflects Microsoft's product landscape at that time, which has since expanded further.
Frode Stenstrøm and Oscar Høvik from ProsessPilotene gave an overview of how businesses can connect their own business data to Microsoft Copilot. They described three levels: standard Copilots that Microsoft delivers ready-made (over 100 variants), extended Copilots where custom data is connected via plugins or connectors, and custom-built Copilots created in Copilot Studio or Azure AI Studio.
They explained key concepts for controlling a Copilot's behaviour: temperature (how predictable the answers are), tokens (how much text can be processed) and grounding (how answers are tied to sources and citations). These were used as criteria for choosing the right strategy based on the use case, development effort and where the data sources are located.
A central theme was the difference between Microsoft Graph connectors, which copy data into Microsoft's domain, and Copilot plugins, which perform real-time lookups against the source and can write data back. The choice affects security, compliance, and whether queries leave the company's own systems.
The recommendation was to use standard Copilots where they meet the need, extend with connectors or plugins when more customisation is needed, and only build custom Copilots when necessary. The recording is from January 2024 and reflects Microsoft's product landscape at that time, which has since developed further.
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Foredragsholdere
- Frode Stenstrøm
Gründer og teknologistrateg
Som gründer og teknologistrateg i ProsessPilotene jobber jeg med å hjelpe virksomheter forstå og bruke teknologi som en strategisk kraft for bedre arbeidsprosesser, kundeopplevelser og beslutninger. Rollen kombinerer forretningsutvikling, teknologirådgivning, virksomhetsarkitektur og formidling. Jeg arbeider særlig i skjæringspunktet mellom AI, CRM, digitale plattformer, data, analyse og fremtidens arbeidsliv. En sentral del av rollen er å være brobygger mellom ledelse, fagmiljøer og teknologi. Det handler om å gjøre komplekse teknologiske muligheter forståelige, vurdere hva som faktisk skaper verdi, og bidra til at digitale løsninger blir en naturlig del av hvordan virksomheter jobber. Jeg bruker også rollen til å formidle faktabaserte perspektiver på hvordan AI og teknologi påvirker ledelse, organisasjoner, ansatte og kunder.
- Oscar Høvik
CRM-Konsulent
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