Web portals in sales processes

Name: Web portals in sales processes
Start: 2021-03-02T08:00:00Z
End: 2021-03-02T08:54:00Z

Frode Stenstrøm demoed two Dynamics 365 portals: EV/meeting-room booking for GC Ribe Eiendom and ProsessPilotene's own my-page solution.

Frode Stenstrøm

Held: March 2, 20212 min read

In briefShow moreFrode Stenstrøm hosted the webinar "Intelligente portaler" (intelligent portals), covering self-service portals built on Dynamics 365 for GC Ribe Eiendom and for ProsessPilotene itself.

Frode Stenstrøm hosted the webinar "Intelligente portaler" (intelligent portals), covering self-service portals built on Dynamics 365 for GC Ribe Eiendom and for ProsessPilotene itself.
The GC Ribe Eiendom case showed electric-car and meeting-room booking plus issue reporting, demonstrated from both the end-user portal and the case handler's view in Dynamics.
ProsessPilotene's own my-page solution showed editing personal data, GDPR data access, consent, tracking opt-out, newsletter subscriptions and password changes.
The architecture uses React/Angular front ends with no database of their own, system-neutral web APIs against Dynamics, Azure AD B2C login, Contentful, Cloudinary and Cloudflare.
Frode Stenstrøm gave concrete running costs for the setup and argued it is far cheaper to operate than classic CMS platforms such as Episerver or WordPress.

Frode Stenstrøm of ProsessPilotene hosted this webinar, referred to in the recording as "Intelligente portaler" (intelligent portals). The topic was how self-service portals built on Dynamics 365 can digitalize customer dialogue while meeting privacy requirements, illustrated through two customer cases and a walkthrough of the underlying technical architecture.

The first case was GC Ribe Eiendom, a Bergen-based property company, which let tenants book an electric car or a meeting room, and report issues, through a web portal and companion mobile app. Frode Stenstrøm showed the booking flow from the end user's side and from the case handler's screen in Dynamics, where orders, payment and case handling all run on the same platform.

The second case was ProsessPilotene's own my-page solution, due to launch that same summer. It showed editing personal data, GDPR data access and deletion requests, consent and tracking controls, mobile-number verification, topic-interest selection, newsletter subscriptions and password changes, all secured with Azure AD B2C login.

Frode Stenstrøm closed by explaining the architecture: database-free React or Angular front ends, system-neutral web APIs against Dynamics 365, content from Contentful, images from Cloudinary, and hosting on Cloudflare. He gave concrete monthly costs and argued the setup is substantially cheaper to run than traditional CMS platforms such as Episerver or WordPress.

Watch the recording

Foredragsholdere

Frode Stenstrøm
Gründer og teknologistrateg
Som gründer og teknologistrateg i ProsessPilotene jobber jeg med å hjelpe virksomheter forstå og bruke teknologi som en strategisk kraft for bedre arbeidsprosesser, kundeopplevelser og beslutninger. Rollen kombinerer forretningsutvikling, teknologirådgivning, virksomhetsarkitektur og formidling. Jeg arbeider særlig i skjæringspunktet mellom AI, CRM, digitale plattformer, data, analyse og fremtidens arbeidsliv. En sentral del av rollen er å være brobygger mellom ledelse, fagmiljøer og teknologi. Det handler om å gjøre komplekse teknologiske muligheter forståelige, vurdere hva som faktisk skaper verdi, og bidra til at digitale løsninger blir en naturlig del av hvordan virksomheter jobber. Jeg bruker også rollen til å formidle faktabaserte perspektiver på hvordan AI og teknologi påvirker ledelse, organisasjoner, ansatte og kunder.