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Sign in with your work account—the same Microsoft Entra ID account you use for Microsoft 365. There is no separate Dynamics 365 account with its own password. Here are the two ways to sign in, and what to do if it still doesn’t work.
The address has the format https://organisasjon.crmregionkode.dynamics.com. The region code depends on where the environment is located—European environments typically use crm4. Bookmark the correct address right away if you have multiple environments.
Select the app launcher in the upper-left corner of Microsoft 365. There you’ll find the Dynamics 365 apps you have access to. This is the easiest option for those who don’t remember the environment URL.
Use your work email address, not a personal Microsoft account. If your organization uses two-factor authentication, confirm as usual in the authenticator app.
In our experience, the password is rarely the problem. Without a Dynamics 365 license, you won't be able to log in, no matter how correct your password is. The quickest way to resolve this is to contact whoever manages licenses in your organization.
If you see fewer apps than your colleagues, or the app opens without any data, the issue is almost always related to security roles. The license gets you through the door; the security role determines what you can see once you are inside. Your system administrator must assign the correct role.
If you have both test and production environments, it is entirely possible to log in to the wrong environment and wonder where the data went. Check the address in your browser against the one you were supposed to use.
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