Last updated August 9, 2026.
1. About the Terms
These Terms of Use apply to ProsessPilotene's websites, identity portal, mobile app, associated APIs, and digital features such as search, AI-generated answers, storage, podcasts, notifications, and messages (collectively, the “Services”). By creating an account or using the Services, you agree to these terms. If you do not agree to them, you must not use the Services.
The provider is ProsessPilotene AS, organization number 897 658 372 MVA, Skysstasjon 11B, 3rd floor, 1383 Asker. Postal address: PO Box 86, 1371 Asker. Email: support@prosesspilotene.no. Telephone: 66 90 19 00.
A separate customer, subscription, licence, data processing or consultancy agreement shall take precedence over these terms in the event of any conflict with respect to the contractual relationship it governs. Mandatory rights under consumer protection legislation cannot be limited by these terms.
2. Who May Use the Services
You must have the legal capacity to enter into the agreement. If you are under 18, the Services must be used with the consent of a parent or guardian where required. The Services are not intended for children under the age of 13. If you use the Services on behalf of a business, you confirm that you are authorized to bind the business.
3. Account and Security
You must provide accurate and up-to-date information, keep your login credentials secure, and notify us without undue delay if you suspect misuse. You are responsible for activity conducted through your account to the extent provided by general rules of contract and liability. Do not share access tokens, passwords, one-time codes, or invitation links with unauthorized persons.
Authentication is provided through Auth0 and the identity providers offered at any given time. Access to organizations, data, and features is governed by memberships and roles. You may not attempt to gain access to any account, organization, or information other than those to which you have been expressly granted access.
4. What You May Use
As long as you comply with the terms, you are granted a limited, non-exclusive, non-transferable, and revocable right to use the Services for lawful personal or internal business purposes. This right does not include selling, sublicensing, bulk extraction, publishing copies, or using the Services to build a competing content or data service without written permission.
Some features work without an account, while others require you to sign in, have a specific role, network access, system permissions, or a supported device. Features may vary by website, iOS, Android, region, app version, and user role.
5. Content and intellectual property rights
ProsessPilotene or our licensors own the Services, the design, the software, the trademarks, and the content. Copyright, database rights, and other intellectual property rights are retained. You may read, listen to, download where this functionality is available, and share standard links to the content. Any other copying, modification, automated collection, commercial reuse, or distribution requires written permission, unless expressly permitted by law.
Names, logos, and third-party content belong to their respective owners. The fact that content mentions a product or links to a third party does not necessarily mean that ProsessPilotene endorses or guarantees the service.
6. Your Content and Messages
You retain the rights to any text, files, images, messages, feedback, and other material you submit. You grant ProsessPilotene a limited right to store, copy, process, and display the material to the extent necessary to provide, secure, support, and improve the feature you use or to respond to your inquiry.
You confirm that you have the right to submit the material and that it does not violate any laws, confidentiality obligations, privacy rights, copyrights, or other rights. Do not submit special categories of personal data, national identity numbers, payment card data, passwords, security keys, customer-confidential information, or trade secrets in open searches, contact forms, feedback, or messages unless the feature is expressly intended for this purpose and the necessary safeguards have been agreed upon.
We may remove or restrict material that is unlawful, harmful, irrelevant to the Service, or in breach of the terms. We may retain necessary evidence and logs when required for security, enforcement, or legal claims.
7. Acceptable Use
You must not:
- use the Services in an unlawful, misleading, threatening, harassing, or discriminatory manner
- upload malware, exploit vulnerabilities, circumvent access controls, or disrupt operations and security
- impersonate another person, misuse invitations, or collect information about others without a valid legal basis
- perform automated scraping, bulk requests, load testing, or use bots that place an unreasonable burden on the Services or circumvent published rules
- attempt to reverse engineer source code or technical safeguards beyond what is permitted by mandatory law
- use AI search or other features to process confidential or regulated information that they are not approved to handle
- use content, responses, or data to train a commercial model or build a competing service without a written agreement
- remove copyright, trademark, or source attributions
Reasonable use of public pages by search engines, accessibility services, and approved agents is permitted when published robots, API, and rate-limit rules are followed.
8. AI-generated responses and professional information
The AI feature generates answers from excerpts of our published content. Answers may be incomplete, outdated, or incorrect and may lack important context. Always check the sources before taking action. AI-generated answers and other content are provided for general informational purposes and do not constitute legal, medical, financial, safety, or other professional advice. They should not be used as the sole basis for decisions with significant consequences.
You must not attempt to make the feature reveal system instructions, secrets, personal data, or content you do not have access to. We may limit the number of requests, filter misuse, and temporarily suspend the AI feature for security, quality, or cost reasons.
9. Downloads, podcasts, and offline use
When the app offers downloads, you only receive a local copy for personal or internal use within the app. The download does not grant any ownership rights and may stop working if the content is removed, rights change, or app data is deleted. You must comply with any additional terms from podcast, video, and media providers.
10. Notifications and communication
If you enable push notifications, we may send service notifications, inbox updates, and selected podcast updates to your device. Your system permissions and settings determine what can be delivered. Push is not a guaranteed communication channel and should not be used as the sole channel for time-sensitive information. You can disable push notifications in the app or operating system.
Transactional messages about your account, security, invitations, and service operations may be sent when necessary for the Service. Marketing communications are sent only when we have a lawful basis and can be opted out of separately.
11. Third-Party Services and App Stores
The Services may contain links or integrations to third-party services, including Auth0, Microsoft, Google Maps, YouTube, Spotify, Apple Podcasts, Gravatar, and social media. The third party’s terms and privacy policy apply when you use its service, and ProsessPilotene does not control its content, availability, or processing.
If the app was downloaded from the Apple App Store or Google Play, the store's rules also apply. Apple and Google are not parties to this agreement with ProsessPilotene, but may have rights as third-party beneficiaries under their standard terms. In the event of a conflict, mandatory store rules take precedence for distribution through the relevant store.
12. Changes, updates, and availability
We continuously develop the Services and may change their design, content, features, integrations, and technical requirements. We may carry out maintenance and security updates and may temporarily interrupt the Services. Where required by law or a specific agreement, we will provide notice in an appropriate manner and within the required timeframe.
You are responsible for using supported versions of the app and operating system and for installing reasonable security updates. We strive to keep the Services available and functioning correctly, but do not guarantee uninterrupted or error-free operation unless required under a separate service level agreement or mandatory law.
13. Suspension and Termination
You may stop using the Services at any time and request account deletion in the app or by contacting us. The deletion of accounts and personal data is governed by the Privacy Policy and any exceptions required by law. You may need to delete local files and data from your device yourself.
We may restrict or suspend access when necessary to address security risks, violations of law, material or repeated breaches, misuse, lack of entitlement to organizational access, or requirements imposed by public authorities. Where circumstances permit, we will provide reasonable advance notice and an opportunity to remedy the situation. In the event of a serious or imminent risk, action may be taken immediately.
14. Liability
ProsessPilotene is liable under general Norwegian law and mandatory consumer protection legislation. For free, general information and trial features, the Services are provided “as is” to the extent permitted by law. We are not liable for decisions made solely on the basis of AI-generated responses, general content, or third-party content where the loss could have been avoided through reasonable verification of sources and professional advice.
For business use, ProsessPilotene is not liable for indirect losses, loss of profits, loss of data, or business interruption unless the loss is caused by gross negligence or wilful misconduct, or otherwise provided for in a separate agreement. This limitation does not apply where liability cannot lawfully be excluded. Consumers have rights under, among other legislation, the Norwegian Digital Services Act; nothing herein limits the right to remedy, replacement, a price reduction, termination, compensation, or other claims where the conditions of mandatory law are met.
15. Privacy
The Privacy Policy at /en/privacy-policy explains which personal data we process, the legal bases for processing, service providers, data retention, and your rights. Cookie settings and information about cookies are available at /en/cookies. The Privacy Policy provides information about the processing and does not form part of your acceptance of these Terms of Use.
16. Changes to the Terms
We may update the terms when the Services or applicable regulations change. The date at the top indicates the most recent material update. Material changes will be clearly communicated with reasonable notice before they take effect where required. Consumers will be notified of non-negligible adverse changes on a durable medium, and you may terminate the agreement at no cost in accordance with Section 42 of the Norwegian Digital Services Act. Changes will not apply retroactively to your detriment. If a change requires renewed consent or express acceptance, we will ask you to provide it.
17. Governing Law, Complaints and Disputes
These Terms are governed by Norwegian law. Please contact us first at support@prosesspilotene.no so that we can try to resolve the matter. Consumers may also contact the Norwegian Consumer Authority for mediation and use other complaint mechanisms provided by law. Disputes shall be decided by the Norwegian courts, subject to the choice of venue afforded to consumers by mandatory rules. For businesses, Asker and Bærum District Court is the agreed venue, unless otherwise stipulated in a separate agreement.
18. Contact
Questions about the Services or the terms may be sent to support@prosesspilotene.no or ProsessPilotene AS, PO Box 86, 1371 Asker. For security incidents, please write “Security” in the subject line. For privacy-related questions, write “Privacy”.
Relevant legislation includes, among other things, the Digital Services Act (https://lovdata.no/dokument/NL/lov/2022-06-17-56), the Electronic Commerce Act (https://lovdata.no/dokument/NL/lov/2003-05-23-35), the Right of Withdrawal Act, and the Copyright Act. Which rules apply depends on the function, the user role, and whether you are acting as a consumer or a business.