About the delivery
ProsessPilotene delivered the standard Field Service mobile app for Hansa Borg Bryggerier AS (2021).
The solutions
- Field Service Standard mobile app
Field Service Standard Mobile App: Dynamics 365 Field Service Mobile App is a mobile application designed specifically for technicians and field workers who perform service and maintenance work. The application is available for both iOS and Android devices and gives technicians access to important information and features directly on their mobile devices, enabling them to work more efficiently and provide better service to customers.
Features included as standard in the app:
- Work order management: Technicians can view their assigned work orders, including details about the customer, equipment, issue, and required repairs or maintenance. They can also update the work order status, add notes, and record working hours and expenses. For more complex work orders, technicians can use the mobile app to view and manage tasks and checklists, ensuring that all necessary steps and procedures are followed.
- Time and expense tracking: The mobile app allows technicians to record working hours, breaks, and expenses related to work orders, simplifying the process of tracking and reporting costs, as well as billing the customer.
- Calendar and schedule: The mobile app gives technicians access to a calendar and schedule view where they can see assigned work orders and appointments for the day, week, or month. This helps them organize and prioritize their work more effectively.
- Push notifications and reminders: We can configure push notifications and reminders for important events, such as new work orders, schedule changes, or escalated issues. This ensures that field technicians stay up to date and can respond quickly to changes and priority tasks.
- Route planning and navigation: The mobile app gives technicians access to route planning and GPS navigation, making it easy for them to find their way to the customer's location and optimize their route based on traffic and other factors.
- Customer Assets: Technicians can view detailed information about the customer's equipment, including serial number, model number, installation date, warranty status, and maintenance history. This helps them better understand the equipment and provide more accurate service.
- Inventory Management: The mobile app gives technicians access to information about spare parts and consumables available in the warehouse or on their service vehicles, and allows them to record the use of these parts in work orders.
- Documentation and forms: Technicians can use the mobile app to take photos, videos, and audio recordings, as well as complete forms and checklists related to the work order. This ensures that all relevant information is documented and stored in the system.
- Access to knowledge base and resources: The mobile app gives technicians access to the organization's knowledge base, technical documents, and other resources that can help them troubleshoot issues and perform service. This reduces reliance on external sources and increases the chances of resolving issues on the first visit.
- Communication and collaboration: The mobile app includes communication tools that allow technicians to chat with colleagues, share information, get help with problems, and send customers updates on the progress of the work order.
- Speech recognition: Some versions of the Dynamics 365 Field Service Mobile App support speech recognition, allowing technicians to use voice commands and dictate notes instead of typing them manually. This can increase productivity and reduce the time spent on data entry.
- Signature capture: Technicians can use the mobile app to capture the customer's signature directly on the screen as confirmation that the work has been completed and the services performed have been approved. This provides a quick and easy way to document customer satisfaction and completion of the work order.
- Connectivity and offline mode: Dynamics 365 Field Service Mobile App supports both online and offline work, allowing technicians to continue using the app even when they do not have internet access. Data is synchronized automatically when the device reconnects to the internet. We configure what should and should not be available offline.
- HoloLens option:
HoloLens is an augmented reality (AR) headset developed by Microsoft. It is a self-contained, portable device that projects holographic 3D images and information into the user's field of view, allowing them to interact with the digital information using motion sensors and voice commands. HoloLens combines elements from both the real and digital worlds, creating a unique "mixed reality" experience.
Some of the key features and benefits of HoloLens include:
- Spatial mapping: HoloLens can scan and map the physical environment around the user and use this information to place digital objects and holograms realistically and accurately within the space.
- Gestures and motion control: HoloLens uses advanced sensors and cameras to track the user's hands and movements, allowing them to interact with holograms and digital objects using natural movements and touch-like gestures.
- Voice commands: HoloLens supports voice recognition and voice commands, allowing users to control the device and interact with holograms using their voice.
- Wireless and self-contained: HoloLens is a completely wireless device that does not require a connection to an external computer or smartphone. It has its own built-in processor, graphics processor, and battery, giving the user the freedom to move around and work independently of other devices
HoloLens has a wide range of applications, particularly in industry, healthcare, education, and entertainment. For example, HoloLens can be used in combination with Dynamics 365 Field Service to provide technicians and field workers with additional information and real-time guidance while they perform repairs or maintenance, as well as the ability to collaborate remotely with experts and colleagues using video conferencing and shared hologram viewing.
Area and keywords
Field Service
Field Service app, Remote Assist, HoloLens, mixed reality headset, ×
Limitations
Price: each user pays for a full Field Service license.