About the delivery
ProsessPilotene carried out a Dynamics 365 cloud migration – Further development – InfoCare Norge AS (Onitio) for Onitio Norge AS. The delivery included Sales and was completed in 2024.
The customer migrated from an on-premises sales solution to Dynamics 365 Sales. Large parts of the solution were retained “as is,” but with certain process and procedure improvements. The customer manually recreated all relevant data in the new solution to address poor data quality. The solution went live in January 2024.
Value creation
The project provided Onitio with greater scalability and availability, as well as improved customer insights through automated reporting. This enabled more flexible adaptation to the customer’s growth ambitions while ensuring continuous access to CRM data regardless of location. The transition resolved issues related to technical debt, analytical insights, data quality, and a lack of upgradeability. Overall, this strategic transformation gives the customer an opportunity to become more competitive and customer-focused while keeping upgrade and maintenance costs low over time.
The solutions
- Sales
Area and keywords
Sales
Sales