About the delivery
ProsessPilotene delivered Customer Service for Apotek 1 Gruppen AS (2017).
Implemented the service process for the central pharmacy, including a submission form on A1's website.
Value creation
They digitized the process for submitting cases. Whereas they previously received unstructured emails, they moved a large proportion of submissions to a web form. The remaining email submissions were converted into automatically created cases.
The solutions
- Customer Service
Area and keywords
Customer Service
Service,Customer Service,Service,Serviec