About the customer
GC Rieber Eiendom develops and manages commercial properties in Bergen, with a focus on sustainability and urban development. They manage 225,000 m² in areas such as Solheimsviken, Marineholmen and Bontelabo, and work with 500 tenants from both the private and public sectors.
The customer's challenge
Access cards and permissions were managed manually via email, phone, and in-person visits. This resulted in inefficient use of resources and many unused cards being left lying around. An increased focus on GDPR and the need for better identity management led GC Rieber Eiendom to seek a modern and flexible solution that would make everyday life easier for both employees and tenants.
"This has been one of our favorite projects. ProsessPilotene has delivered a tailored solution that streamlines our core processes and provides a much better experience for our tenants and employees." – Bård Bøge, Digital Project Manager, GC Rieber Eiendom
The Road Ahead for GC Rieber Eiendom
The collaboration with ProsessPilotene continues, with a focus on further improvements. Going forward, integration with the access control system will be a key priority. This will help reduce processing times and automate repetitive tasks, enabling GC Rieber to achieve even more efficient processes and better user experiences for both employees and tenants.
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Efficient portal development for a better tenant experience
Through research, user-centered design, and modern technology, GC Rieber Eiendom developed a scalable portal that streamlines access management, improves the tenant experience, and simplifies administration across its properties. The new solution has provided a better overview of customer data, simplified onboarding, and enabled scalability across the properties.
Results and tangible improvements
The project has streamlined access management for user accounts and access cards, saving time and reducing manual errors. A better overview of customer data gives GC Rieber Eiendom greater insight and enables it to provide more tailored service.
For tenants, the onboarding process has become simpler and faster, with a more user-friendly solution. In addition, the portal is scalable and can be used across the company’s property portfolio, making it flexible enough to accommodate future needs.
GC Rieber Eiendom is very pleased with the result and greatly appreciates how the solution has improved both internal processes and the customer experience.
Innovation through close collaboration
GC Rieber and ProsessPilotene presented the project at the DynUG Autumn Conference in November 2024.
From left: Bård Bøge and Adrian Sjøholt.
Simpler core processes and a better user experience
We have developed a scalable portal solution that makes it easier for GC Rieber Eiendom to manage its various properties.
By identifying needs and using user-friendly design and modern technology, we have created a solution that:
