Why isn't the work order visible to the technician?

The technician cannot see the job, while the planner can see it clearly. Four explanations cover almost all cases.

The work order has not been scheduled

A work order without a booking has not been assigned to anyone. It is listed as Unscheduled in the planner, so the technician cannot see it. This is by far the most common reason.

The booking is assigned to the wrong resource

If the job was assigned to another technician or to a resource that is not linked to the user account, it will not appear. Check who the booking is actually assigned to.

The mobile app has not synced

If the technician has been working without network coverage, new jobs will only appear once the app reconnects. Ask them to open the app when they have coverage and refresh it.

The date is outside the displayed range

The mobile app usually shows today's assignments. If the work order is scheduled for next week, it has not disappeared—it is simply not on today's list.