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Which channels does Dynamics 365 Contact Center support?
The platform supports the channels people expect. The technology is rarely the limiting factor.
Website chat, phone, SMS, and email. These cover most needs in Norwegian businesses.
Additional social media channels and messaging services can be connected. Consider whether your customers actually contact you there, rather than opening a channel simply because it is available.
Every channel you open must be staffed during opening hours and monitored. A chat that no one responds to is worse than no chat at all. Open one channel at a time, and only when you know who will respond.
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